Refund policy

Return & Refund Policy

Thank you for shopping with Dropsona LLC.
We offer a 30-day return policy to ensure customer satisfaction.

Eligibility

  • Items must be unused, unwashed, and in original packaging.
  • A receipt or proof of purchase is required.
  • Returns must be requested within 30 days of delivery.

How to Start a Return (RMA Required)

Email us at support@dropsona.com with the following:

  • Your order number
  • Reason for return
  • Photos of the product (if applicable)

Once approved, we’ll send you a return authorization (RMA) and instructions.
Items sent back without prior approval will not be accepted.

Return Address

All returns must be pre-approved. The correct return address will be provided upon approval.
Unsolicited returns to our New York office will not be accepted.

Return Shipping Costs

  • Defective / Damaged / Incorrect Items: We provide a prepaid return label at no cost.
  • Change of Mind: Customers are responsible for return shipping costs.
  • We recommend using a tracked service for your protection.

Damages & Issues

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us within 7 days of receipt so we can resolve the issue promptly.

Exceptions / Non-returnable Items

  • Perishable or consumable goods
  • Personal care or hygiene items
  • Custom or personalized products
  • Hazardous materials, flammable liquids or gases
  • Gift cards or downloadable digital products
  • Final-sale or clearance items

Exchanges

For faster service, please place a new order for the replacement item after your return is approved and processed.

European Union 14-Day Cooling-Off Period

If your order ships to the EU, you have the right to cancel within 14 days after delivery for any reason. Items must be unused and returned with tags and original packaging. Proof of purchase is required.

Refunds

  • Once your return is received and inspected, you’ll be notified by email.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.
  • If more than 15 business days have passed since approval, contact support@dropsona.com.

Contact Information

Dropsona LLC
447 Broadway, 2nd Floor Suite 3166
New York, NY 10013, United States
Email: support@dropsona.com