Shipping policy
Shipping Policy
Thank you for shopping with Dropsona LLC.
We currently ship eligible products to the United States, Canada, Australia, the United Kingdom, New Zealand, and Singapore. Product availability varies by destination because some styles are fulfilled from U.S.-only or destination-limited warehouses.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- You will receive an email notification with tracking information once your order has shipped.
- Orders may be split into multiple packages to ensure faster delivery times.
United States Shipping
Carrier: USPS, UPS, FedEx, and trusted partner carriers
| Shipping Method | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Economy Shipping | 7–14 business days | $0–$29 | $4.90 |
| Standard Shipping | 7–14 business days | $30 and up | FREE |
Most styles ship from our overseas partner facilities and arrive within 7–14 business days. Items stocked in our U.S. partner warehouses arrive in as few as 3–7 business days. Every order includes tracking from day one.
International Shipping
- Checkout is currently available for eligible products shipping to Canada, Australia, the United Kingdom, New Zealand, and Singapore.
- U.S.-only warehouse items are hidden when an international destination is selected.
- Rates and delivery estimates are shown at checkout and vary by destination, order value, product weight, and fulfillment partner.
- International orders may arrive in separate packages when products are fulfilled by different partners.
Fulfillment Locations
Your order may be shipped from:
- Global Partner Facilities (China, Hong Kong, Malaysia, or other partner hubs) — most styles
- U.S. Partner Warehouses (California and other U.S. locations)
Dropsona automatically selects the fastest available route based on stock availability and your shipping address.
Shipping Fees, Customs & Taxes
- Shipping fees are calculated at checkout based on your order total and selected destination.
- Import duties, VAT, or customs fees (if any) are the customer’s responsibility.
- Dropsona is not liable for customs delays or fees once a package leaves our warehouse.
Tracking Information
- Tracking updates may take 1–3 business days after shipment to appear.
- Use the tracking link in your shipping confirmation email for real-time updates.
Wrong or Incomplete Address
Please double-check your shipping address before confirming your order. We cannot be responsible for lost or delayed deliveries caused by incorrect or incomplete addresses, customs refusal, or unclaimed packages. If a shipment is returned, reshipping fees may apply.
Customer Support
Email: support@dropsona.com
Response time: within 24 business hours
